Why use chatbots in your Website?

Shubham

January 25, 2022

Why use chatbots in your Website?

As the world is becoming even more interconnected and digitised, chatbots are becoming customer’s and companie’s best friends.‍ Chatbots are conversational robots programmed and designed to instantly answer users questions. For instance, the robot to whom you ask questions about a products or service in the tiny popup window at the bottom-right corner of your screen while visiting a Website, is a chatbot.
Nevertheless, chatbots have many more use cases and are very versatile. They can be used in Human Resources management, in school’s administrations and in many other contexts. By using algorithms, some basic chatbots, called rules-based chatbots, can handle simple tasks, like suggesting products or making appointments.
However, some very high-performance chatbots, called Artificial Intelligence (AI) chatbots, use Natural Language Processing (NLP) and Machine Learning to perfect their understanding of user’s inputs. These chatbots are able to deal with far more complex tasks.

Why Websites should use chatbots:
1.Chatbots are available 24/7.
2.Chatbots generate more conversations.
3.Chatbots can handle multiple customers at the same time.
4.Chatbots aren’t subject to mood swings.
5.Chatbots can collect and analyse data.
6.Chatbots can help you personalise your conversations with customers.
7.Chatbots can speak multiple languages.
8.Chatbots can automate many processes.

Also there is a Dashboard in Backend for ChatBots

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